GLASSES REPAIR SERVICE
The UK’s number 1 trusted glasses repair center for the public and optical trade
Public Repairs
Four Step Repair Service
Fill in the form below.
We will reply with a no obligation repair estimate and attach a glasses repair request form.
If you do not require a quote, go straight to our fast track download form.
Sending to us.
If you’re happy with the estimate simply complete and print the repair request form & send it to us with your broken glasses.
Payment.
We will normally complete the repair within 2 working days from receipt of your glasses.
When complete, we will send you notification by e-invoice. The link takes you to PayPal secure payments terminal. If you don’t have a PayPal account, you will be able to pay easily by credit/debit card. We can accept payment via phone if preferred.
Enjoy your repaired glasses!
We’ll securely package & send your glasses by courier to your preferred delivery address.
FAQ
Can my glasses be repaired?
In most cases yes. We repair most spectacle materials and offer alternatives if this is not possible.
My plastic glasses look dull and faded?
Your glasses may be affected by detergents or hand sanitiser. This often gives them a chalk-like appearance. We can polish the material and restore the shine.
Do Spec-Care replace lenses?
We do not replace lenses. Spec-Care recommends you have lenses replaced by a registered practitioner.
Delivery
Delivery is normally by Courier or Royal Mail Signed service unless an alternative is expressly requested by the sender.
Spec-Care does not accept responsibility or liability for any items delayed in transit or extended delivery terms by the carrier due to geographical delivery location or events beyond our control.
Spec-Care reserves the right to choose its preferred carrier.
For extra peace of mind, you can choose our added insurance delivery option. This is only available in our gold and platinum service tiers. We insure the package for loss or damage to a maximum like for like replacement of £500.
Refunds & Cancellations
Spec-Care will contact you with full costing before payment is made. This is normally by e-invoice notification.
You have the right to cancel the service at any time before full payment has been made. Should you cancel the service we will return your spectacles by the regular shipping method. A carriage and handling charge of £9.50 will apply.
Refunds will only be issued by the original payment method.
Reuse before replace
At Spec-Care Ltd, our mission is to champion sustainability and quality by providing exceptional glasses repair services.
We believe in the principle of “reuse before replace,” striving to extend the life of your eyewear through skilled craftsmanship and dedication to detail. Our goal is to reduce waste while ensuring you see the world clearly and stylishly, one repair at a time. Together, we can make a positive impact on the environment while keeping your vision sharp and glasses looking great.
Repair Quotation
A professional and reliable frame repair service remains at the heart of our company.
We use a combination of modern and traditional techniques to repair most frame types on the market today.
Service Tiers Include:
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Service Included
- Assembly of unbroken frame
- Repair to broken frame
- UV germicidal treatment
- Reconditioning
- PARTS: Best stock
- PARTS: Original brand (subject to availability)
- Frame modifications
- Delivery & insurance
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Bronze
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£29.50
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Assembly of unbroken frame
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Repair to broken frame
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UV germicidal treatment
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StandardReconditioning
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PARTS: Best stock
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PARTS: Original brand (subject to availability)
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Frame modifications
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StandardDelivery & insurance
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Silver
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£39.50
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Assembly of unbroken frame
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Repair to broken frame
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UV germicidal treatment
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StandardReconditioning
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PARTS: Best stock
-
PARTS: Original brand (subject to availability)
-
Frame modifications
-
StandardDelivery & insurance
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Gold
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£54.50
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Assembly of unbroken frame
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Repair to broken frame
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UV germicidal treatment
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ProfessionalReconditioning
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PARTS: Best stock
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PARTS: Original brand (subject to availability)
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Frame modifications
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PremiumDelivery & insurance
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Platinum
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from£69.50 Full assessment & estimate on receipt of glasses.
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Assembly of unbroken frame
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Repair to broken frame
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UV germicidal treatment
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ProfessionalReconditioning
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PARTS: Best stock
-
PARTS: Original brand (subject to availability)
-
Frame modifications
-
PremiumDelivery & insurance
All prices include VAT and postage.
Assembly of unbroken frames.
Included in these service tiers Bronze Silver Gold Platinum
This service covers spectacles that are not broken or snapped but require assembly or basic maintenance.
This service includes standard reconditioning.
Examples:
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- Nose pad has fallen off
- Screw has snapped or been lost
- Lens has fallen out
- Nylon cord has broken (semi rimless frame type)
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Repair to broken frame.
Included in these service tiers Silver Gold Platinum
Includes plastic or metal frames that have a physical break and require a repair or replacement of a missing part. Includes repairs to rimless and titanium frames.
This service includes standard reconditioning.
Examples:
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- Snapped arm or rim
- Broken bridge
- Laser weld repair
- Re-bonding of plastics
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Professional reconditioning.
Included in these service tiers Gold Platinum
Plastic frames are highly polished using our professional mops to restore frame surface to best condition. Metal frames are emersed in electroplating plating solutions to restore gold (24K and 14 K), rose gold (14K), Rhodium (silver) and black nickel (gunmetal).
Examples:
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- All frame components cleaned individually
- Plastic frames professionally polished
- Metal frames are ultrasonic cleaned
- Metals are replated
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UV germicidal treatment.
Included in these service tiers Gold Platinum
Utilising UVC rays 253.7 nm to eliminate any microorganisms and sterilise your eyewear for ultimate cleaning peace of mind.
Platinum Service.
Platinum
Our platinum service is our highest level, with individual assessment report, breakdown of parts cost and when needed replacement charge.
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- Professional reconditioning and germicidal treatment
- Like for like parts quotation
- Assessment report, detailing works and risk
- Option to decline service if no longer required (note, an administration fee of £19.95 will be charged to return the spectacles if the service is declined after the assessment report is issued)
- Modifications for example pads on arms and Ptosis Props.
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Delivery Services
Standard UK Delivery & Insurance
Spec-Care will select the Royal Mail (Signed For) or DX (B2C) delivery service. The service will include a maximum of a £50 loss or damage liability insurance.*
Included in these service tiers Bronze Silver
Premium UK Delivery & Insurance
A DHL or equivalent tracked and insured courier service will be used. The service will include a maximum of a £500 loss or damage liability insurance.*
Included in these service tiers Gold Platinum
Deliveries outside of the UK will be quoted on an individual basis by Spec-Care. Spec-Care reserves the right to select which courier and services are used. *Loss and damage liability insurance is limited to goods in transit and care of lenses whilst in Spec-Cares’ possession only. All frame repairs are undertaken at the senders own risk.
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Fast Track Your Order
Speed things up by downloading our ‘Fast Track Repair Form’. Your glasses will be fixed faster. Simply download, print and complete the form with all the required information about your broken glasses, then send the completed form along with your glasses to the address provided on the form.
By using this streamlined process, you can bypass the wait for a repair quote and get your glasses back sooner, as it helps us serve you better.
This fast track service uses our Gold service tier by default. Customers may select an alternative service level if required.
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